Our ethical policy is customer-led. It influences who we lend to, how we run our business and what we campaign about.
Cheque imaging has reduced the cheque clearing process from six Business Days to two.
Find out how our customers have helped us make a difference, and how our Ethical Policy has made a difference to them.
Our Donation Fund account holders are involved in all sorts of projects. Take a look at what the fund has supported.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*).
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
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